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Terms of Service

Last Updated: May 4, 2026

1. Introduction

Welcome to RaspberryPints. These Terms of Service ("Terms") govern your access to and use of the RaspberryPints website, mobile applications, and services (collectively, the "Services"), and any information, text, graphics, photos or other materials uploaded, downloaded or appearing on the Services (collectively referred to as "Content"). By accessing or using the Services, you agree to be bound by these Terms.

2. Basic Terms

You are responsible for your use of the Services, for any Content you post to the Services, and for any consequences thereof. The Content you submit, post, or display may be able to be viewed by other users of the Services and through third-party services and websites. You should only provide Content that you are comfortable sharing with others under these Terms.

You may use the Services only if you can form a binding contract with RaspberryPints and are not a person barred from receiving services under the laws of the United States or other applicable jurisdiction. If you are accepting these Terms and using the Services on behalf of a company, organization, government, or other legal entity, you represent and warrant that you are authorized to do so.

3. Account Creation and Security

To use certain features of our Services, you may be required to create an account. You are responsible for safeguarding your account, and for all activities that occur under your account. RaspberryPints will not be liable for any loss or damage arising from your failure to adequately secure your account credentials.

You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. RaspberryPints reserves the right to suspend or terminate your account if any information provided proves to be inaccurate, not current, or incomplete.

4. License to Use Services

Subject to these Terms, RaspberryPints grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use the Services as provided to you by RaspberryPints. This license is for the sole purpose of enabling you to use and enjoy the benefit of the Services as provided by RaspberryPints, in the manner permitted by these Terms.

The Services and all rights therein are and shall remain RaspberryPints property or the property of RaspberryPints licensors. Neither these Terms nor your use of the Services convey or grant to you any rights:

  • in or related to the Services except for the limited license granted above; or
  • to use or reference in any manner RaspberryPints company names, logos, product and service names, trademarks, service marks or other indicia of ownership.

5. Software Licenses

Any software provided to you as part of the Services is subject to the license terms included with that software. If no license terms are provided, then RaspberryPints grants you a limited, personal, non-exclusive, non-transferable, and revocable license to use the software solely to access the Services. Any rights not expressly granted herein are reserved.

For users who purchase a commercial license for our brewery management software:

  • The license granted is per brewery, per location.
  • The license is non-transferable without RaspberryPints' explicit written consent.
  • Technical support is provided according to the terms of your specific license tier.
  • Redistributing, reverse engineering, modifying, or creating derivative works is prohibited unless explicitly permitted in writing.

6. Hardware (FlowBox) Terms

For customers who purchase RaspberryPints hardware ("FlowBox"):

  • Hardware is sold with a limited warranty as described in our warranty policy.
  • Hardware must be used in accordance with provided specifications and instructions.
  • Firmware updates may be automatically applied to ensure optimal performance and security.
  • Tampering with hardware may void warranties and potentially violate these Terms.
  • RaspberryPints is not responsible for any damages resulting from improper installation or use of hardware.

7. User Content and Conduct

You retain your rights to any Content you submit, post or display on or through the Services. By submitting, posting or displaying Content on or through the Services, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display and distribute such Content in any and all media or distribution methods (now known or later developed).

You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any Content that you submit, post or display on or through the Services. You agree that such Content will not contain material subject to copyright or other proprietary rights, unless you have necessary permission or are otherwise legally entitled to post the material and to grant RaspberryPints the license described above.

You are responsible for your use of the Services, for any Content you provide, and for any consequences thereof, including the use of your Content by other users and third-party services. You agree not to post Content that:

  • Violates any applicable law or regulation
  • Is harmful, abusive, unlawful, threatening, harassing, defamatory, or invasive of another's privacy
  • Infringes any intellectual property or other rights of any entity or person
  • Constitutes unsolicited bulk messaging ("spam")
  • Contains software viruses or any other computer code designed to interrupt, destroy, or limit the functionality of computer software or hardware
  • Constitutes unauthorized or unsolicited advertising, promotional materials, or any other form of solicitation

8. API Terms of Use

The RaspberryPints Partner API ("API") allows authorized users to programmatically access and manage brewery data. By using the API, you agree to the following additional terms:

  • API access requires a valid API key issued through the admin panel. API keys are confidential and must not be shared, published, or embedded in client-side code.
  • You are responsible for all activity that occurs using your API keys. If you believe a key has been compromised, you must revoke it immediately.
  • API usage is subject to rate limits and quotas as described in our API documentation. Exceeding these limits may result in temporary or permanent suspension of API access.
  • You may not use the API to scrape, harvest, or collect data in bulk for purposes unrelated to managing your own brewery operations.
  • You may not use the API to build a product or service that competes with RaspberryPints.
  • You may not resell, redistribute, or sublicense access to the API or data obtained through it.
  • RaspberryPints may modify, deprecate, or discontinue API endpoints at any time with reasonable notice. We will endeavor to provide at least 30 days' notice for breaking changes.
  • RaspberryPints reserves the right to revoke any API key at any time, for any reason, with or without notice.
  • The API is provided "as is" without any guarantees of uptime, availability, or response time. RaspberryPints does not offer a Service Level Agreement (SLA) for API availability.

9. Acceptable Use

You agree not to misuse the Services or help anyone else do so. In addition to the restrictions in Section 7, you agree not to:

  • Attempt to gain unauthorized access to any part of the Services, other accounts, computer systems, or networks connected to the Services
  • Use the Services in any manner that could disable, overburden, damage, or impair the Services or interfere with any other party's use of the Services
  • Use any automated means, including bots, scrapers, or scripts, to access the Services except through the API in accordance with Section 8
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Services
  • Use the Services to store or transmit malicious code, or to conduct any form of network attack
  • Use the Services for any illegal purpose or in violation of any applicable laws or regulations

RaspberryPints reserves the right to investigate and take appropriate action against anyone who, in RaspberryPints' sole discretion, violates this section, including without limitation, removing Content, suspending or terminating accounts, and reporting to law enforcement authorities.

10. Product Analytics in the Admin Panel

To diagnose friction points, identify usability issues, and improve the Services, RaspberryPints uses third-party product analytics and session replay technology (currently Fullstory) within the brewery admin panel and related authenticated areas (the "Admin Areas"). This is a necessary part of the Services and cannot be disabled while using the Admin Areas.

While you use the Admin Areas, we collect and process information about how you interact with the Services, including (but not limited to) page views, clicks, scrolls, navigation, form interactions, browser metadata, device characteristics, IP-derived location, and visual recordings of your in-product activity. Sensitive fields such as passwords and payment details are masked. Recordings are tied to your user account so we can correlate behavior with support requests and improve features specific to your tier and usage patterns.

By accessing the Admin Areas you acknowledge and agree to this collection. If you do not agree, you must not access the Admin Areas. This product analytics processing is independent of the marketing-site cookie preferences described in our Cookie Policy; the Cookie Policy continues to govern analytics on the marketing site (raspberrypints.com), where collection is opt-in.

RaspberryPints does not sell this data. Recordings and event data are retained for the period configured in our analytics provider's settings and are deleted when your account is terminated. You may request deletion of associated analytics data at any time by contacting support.

11. Third-Party Integrations

The Services may allow you to connect with or use third-party services, applications, or tools (including through the API). RaspberryPints does not endorse, control, or assume responsibility for any third-party services. Your use of third-party services is at your own risk and subject to the terms and conditions of those third parties.

RaspberryPints shall not be liable for any damages, losses, or issues arising from your use of third-party integrations, including but not limited to data loss, service interruptions, or security vulnerabilities introduced by third-party tools.

12. Payment Terms

Certain aspects of the Services, such as commercial licenses, hardware purchases, and premium features, may require payment. When you purchase such items:

  • You agree to pay all applicable fees for your purchases.
  • Subscriptions will automatically renew unless canceled at least 30 days before the renewal date.
  • Price changes will be notified at least 30 days in advance.
  • Refunds are provided in accordance with our refund policy.
  • Taxes may be added to the purchase price where required by law.
  • RaspberryPints reserves the right to discontinue specific product offerings with reasonable notice.

By providing a payment method, you authorize us to charge that method for all fees associated with your account. If your payment cannot be completed, we reserve the right to suspend or terminate your access to paid features.

If you downgrade your subscription tier, features associated with your previous tier will become inaccessible at the end of your current billing period. Data created using premium features (such as API keys, custom layouts, or team member configurations) will be retained but not accessible until you upgrade again. RaspberryPints is not responsible for any disruption to integrations or workflows caused by a voluntary downgrade.

13. Termination

RaspberryPints may suspend or terminate your access to all or part of the Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate your account, you may simply discontinue using the Services or contact our support team for account deletion.

Upon termination, your right to use the Services will immediately cease. You may request an export of your brewery data (beers, taps, and taplist configurations) within 30 days of termination by contacting support. After 30 days, RaspberryPints reserves the right to permanently delete all data associated with your account. Any active API keys will be immediately revoked upon termination.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

14. Disclaimers and Limitations of Liability

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. RASPBERRYPINTS DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVICES OR THE SERVERS THAT MAKE THE SERVICES AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RASPBERRYPINTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE SERVICES; (B) ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES; (C) ANY CONTENT OBTAINED FROM THE SERVICES; OR (D) UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR TRANSMISSIONS OR CONTENT.

IN NO EVENT SHALL RASPBERRYPINTS'S AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES EXCEED THE GREATER OF ONE HUNDRED U.S. DOLLARS (U.S. $100.00) OR THE AMOUNT YOU PAID RASPBERRYPINTS IN THE LAST 12 MONTHS.

15. Indemnification

You agree to defend, indemnify, and hold harmless RaspberryPints, its officers, directors, employees, and agents, from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services, your violation of these Terms, or your violation of any rights of another.

16. Governing Law and Jurisdiction

These Terms and any action related thereto will be governed by the laws of the United States without regard to its conflict of law provisions. The exclusive jurisdiction and venue of any action with respect to the subject matter of these Terms will be the appropriate courts within the United States, and each of the parties hereto waives any objection to jurisdiction and venue in such courts.

17. General Terms

These Terms constitute the entire agreement between you and RaspberryPints regarding your use of the Services, superseding any prior agreements between you and RaspberryPints relating to your use of the Services.

The failure of RaspberryPints to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision. In the event that any provision of these Terms is held to be invalid or unenforceable, the remaining provisions of these Terms will remain in full force and effect.

We reserve the right to modify, update, or replace these Terms at any time, in our sole discretion, without prior notice. Any changes will be effective immediately upon posting to the Services, and the "Last Updated" date at the top of these Terms will reflect when the most recent changes took effect. Your continued access to or use of the Services after any such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must stop using the Services. We encourage you to review these Terms periodically to stay informed of any updates.

All trademarks, service marks, logos, trade names, and any other proprietary designations of RaspberryPints used herein are trademarks or registered trademarks of RaspberryPints. Any other trademarks, service marks, logos, trade names, and any other proprietary designations are the trademarks or registered trademarks of their respective owners.

18. Contact Information

If you have any questions about these Terms, please contact us at:

RaspberryPints
Email: legal@raspberrypints.com